Patient Support Technician — Pharmacy Access & Enrollment

Kaplan International; Plano (TX); On-site; USD 30,000 - 33,000; Full time

Job summary

CSI Pharmacy in Plano, TX is seeking a Patient Support Tech to research manufacturer and other assistance programs for patients, while delivering excellent service to patients, healthcare professionals, and insurers.

The role includes accurate data entry into EMR, daily status checks on applications, and collaboration with clinical staff to coordinate referrals and ensure timely patient support.

Qualifications

• Must maintain professionalism and responsive communication with patients and providers.
• Ability to multi-task and adapt to changing priorities in healthcare.
• Experience using Microsoft Office applications (Excel, Outlook, Word, Teams).

Responsibilities

• Manage Caretend or similar system to check patient assistance eligibility.
• Check eligibility for new and existing patients' assistance programs.
• Handle patient calls to enroll in assistance programs.
• Monitor daily status of pending assistance applications.
• Audit patient charts and maintain accurate records.
• Enter referral and authorization data into the EMR accurately.
• Coordinate with insurances and care teams per guidelines.

Skills

Microsoft Office

Education

High School Diploma or GED

1 year in pharmacy or healthcare environment

Knowledge of Medicare, Medicaid, and third-party vendors

Job description

CSI Pharmacy in Plano, TX is seeking a Patient Support Tech to research manufacturer and other assistance programs for patients, while delivering excellent service to patients, healthcare professionals, and insurers.

The role includes accurate data entry into EMR, daily status checks on applications, and collaboration with clinical staff to coordinate referrals and ensure timely patient support.