Patient Support Tech

Kaplan International; Plano (TX); On-site; USD 30,000 - 33,000; Full time

Job summary

CSI Pharmacy in Plano, TX is seeking a Patient Support Tech to research manufacturer and other assistance programs for patients, while delivering excellent service to patients, healthcare professionals, and insurers.

The role includes accurate data entry into EMR, daily status checks on applications, and collaboration with clinical staff to coordinate referrals and ensure timely patient support.

Qualifications

• Must maintain professionalism and responsive communication with patients and providers.
• Ability to multi-task and adapt to changing priorities in healthcare.
• Experience using Microsoft Office applications (Excel, Outlook, Word, Teams).

Responsibilities

• Manage Caretend or similar system to check patient assistance eligibility.
• Check eligibility for new and existing patients' assistance programs.
• Handle patient calls to enroll in assistance programs.
• Monitor daily status of pending assistance applications.
• Audit patient charts and maintain accurate records.
• Enter referral and authorization data into the EMR accurately.
• Coordinate with insurances and care teams per guidelines.

Skills

Microsoft Office

Education

High School Diploma or GED

1 year in pharmacy or healthcare environment

Knowledge of Medicare, Medicaid, and third-party vendors

Job description

Job Title Patient Support Tech

Location CSI Plano TX

Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description CSI Job Description At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The Patient Support Tech will be responsible to investigate all manufacturers and other assistance opportunities for patients in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. The Patient Support Tech will assist in keying information into the system, including diagnosis, demographics, payor info, etc. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Salary Range: $22-24/hour Location: Plano, TX Schedule: (On-Site) Monday - Friday : 8:30 am - 5:30 pm

Essential Duties and Responsibilities

Other duties may be assigned, as necessary.

• Manages Caretend or similar system of checking assistance for patients.
• Checks assistance for all new patients, as well as re-enrolling existing patients in qualified assistance.
• Handles patient phone calls to enroll patients in assistance.
• Checks status daily on pending assistance applications.
• Conducts patient chart audits accordingly.
• Maintains current files and other records in accordance with CSI Pharmacy instructions and requirements.
• Makes outreach efforts to insurances, patient, specialist office and care team as set forth by department guideline and clinical priorities.
• Correlates with key personnel and assist with work duties.
• Interacts collaboratively with clinical staff and insurance.
• Provides accurate data entry of referral or authorization information into the electronic medical record.
• Sends complete information to patient’s insurance (when applicable) and referring specialist to coordinate referral.
• Completes and submits all required reports in a timely manner.
• Comply with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintain effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Perform other duties and responsibilities as assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible. Must possess the ability to multi-task and frequently change direction. Analytical and problem-solving skills Attention to detail. Experience working in Microsoft Office, specifically Excel, Outlook, Teams, and Word

Education and/or Experience

High School Diploma or equivalent GED is required, at minimum. College or technical college preferred. Minimum one year in pharmacy or healthcare environment Knowledge of Medicare, Medicaid, and third-party vendors

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE

Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer CSI Pharmacy We’re a nationwide specialty pharmacy, founded by pharmacists and dedicated to providing services for patients with chronic and rare illnesses that require complex care. We are invested in improving the health, and the lives, of the people we serve by offering expert clinicians, passionate advocates, committed healthcare partners, and strategic reimbursement experts. Our goal is to optimize patient outcomes while treating patients as if they were members of our family. Every employee – from those who work with our patients in the field, to those who support them in administrative and office roles – is valued, respected, and encouraged to grow. CSI Pharmacy is an Equal Opportunity Employer Privacy Statement Providing complex therapies to patients in the home setting is a long-term commitment for our CSI Pharmacy staff. Not only do we work hard to ensure all of our patients receive the highest level of care and comfort, but we also love getting to know our patients personally and sharing their sense of success when their condition improves. Here are some of the folks you may meet on your journey with us.