On-Site Patient Support & Insurance Specialist

CSI Pharmacy, LLC; Plano (TX); On-site; USD 30,000 - 33,000; Full time

Job summary

CSI Pharmacy, LLC in Plano, TX is seeking a Patient Support Tech to investigate patient assistance opportunities and provide excellent customer service to patients, healthcare professionals, and insurers. You will collect data, enter it into the EMR, and coordinate with care teams to secure eligibility for programs.

This on-site role requires strong organization, communication, and knowledge of Medicare/Medicaid processes, with a Monday–Friday schedule from 8:30 am to 5:30 pm.

Qualifications

• Professionalism, responsiveness, and customer focus to build the customer base.
• Ability to multi-task and adapt to changing directions.
• Analytical and problem-solving skills.
• Attention to detail.

Responsibilities

• Manages Caretend or similar system for patient assistance.
• Checks new and existing patients for qualification for assistance.
• Handles patient calls to enroll in assistance.
• Checks status daily on pending assistance applications.
• Conducts patient chart audits and maintains records.
• Mails or emails required documentation to insurers and care teams.
• Enter referral/authorization data accurately into the EMR.
• Coordinate referrals with specialists and providers.

Education

High School Diploma or GED

Minimum one year in pharmacy or healthcare environment

Tools

Microsoft Office

Job description

CSI Pharmacy, LLC in Plano, TX is seeking a Patient Support Tech to investigate patient assistance opportunities and provide excellent customer service to patients, healthcare professionals, and insurers. You will collect data, enter it into the EMR, and coordinate with care teams to secure eligibility for programs.

This on-site role requires strong organization, communication, and knowledge of Medicare/Medicaid processes, with a Monday–Friday schedule from 8:30 am to 5:30 pm.