Patient Support Tech (Financial Assistance)

CSI Pharmacy, LLC; Plano (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

CSI Pharmacy, LLC seeks a Patient Support Tech to assist patients with manufacturer and other assistance opportunities while delivering excellent service to patients, healthcare professionals, and insurers. You will input diagnosis, demographics, payor information, and other data into the system, collecting facts to support timely decisions.

This Plano, TX role requires strong communication, data-entry accuracy, and the ability to multi-task within pharmacy workflows while adhering to CSI

Qualifications

• High School Diploma or GED is required; college preferred.
• Minimum one year in pharmacy or healthcare environment.
• Knowledge of Medicare, Medicaid, and third-party vendors.

Responsibilities

• Manages Caretend or similar system of checking assistance for patients.
• Checks assistance for all new patients, as well as re-enrolling existing patients in qualified assistance.
• Handles patient phone calls to enroll patients in assistance.
• Checks status daily on pending assistance applications.
• Maintains current files and other records in accordance with CSI Pharmacy instructions and requirements.
• Makes outreach efforts to insurances, patient, specialist office and care team as set forth by department guideline and clinical priorities.
• Correlates with key personnel and assist with work duties.
• Interacts collaboratively with clinical staff and insurance.
• Provides accurate data entry of referral or authorization information into the electronic medical record.
• Sends complete information to patient’s insurance (when applicable) and referring specialist to coordinate referral.
• Completes and submits all required reports in a timely manner.
• Comply with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintain effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Multi-tasking

Analytical skills

MS Office proficiency (Excel/Outlook/-

Education

High School Diploma or GED

College or technical college preferred

Minimum one year in pharmacy or healthcare environment

Knowledge of Medicare/Medicaid/third-party vendors

Tools

Microsoft Office Suite

Job description

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.

Summary

The Patient Support Tech will be responsible to investigate all manufacturers and other assistance opportunities for patients in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. The Patient Support Tech will assist in keying information into the system, including diagnosis, demographics, payor info, etc. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Salary Range

$23-24/hour

Essential Duties and Responsibilities include the following. Other duties may be assigned, as necessary.

• Manages Caretend or similar system of checking assistance for patients.
• Checks assistance for all new patients, as well as re-enrolling existing patients in qualified assistance.
• Handles patient phone calls to enroll patients in assistance.
• Checks status daily on pending assistance applications.
• Maintains current files and other records in accordance with CSI Pharmacy instructions and requirements.
• Makes outreach efforts to insurances, patient, specialist office and care team as set forth by department guideline and clinical priorities.
• Correlates with key personnel and assist with work duties.
• Interacts collaboratively with clinical staff and insurance.
• Provides accurate data entry of referral or authorization information into the electronic medical record.
• Sends complete information to patient’s insurance (when applicable) and referring specialist to coordinate referral.
• Completes and submits all required reports in a timely manner.
• Comply with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintain effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Perform other duties and responsibilities as assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Must possess the ability to multi-task and frequently change direction.
• Analytical and problem-solving skills
• Experience working in Microsoft Office, specifically Excel, Outlook, Teams, and Word

Education and/or Experience

• High School Diploma or equivalent GED is required, at minimum. College or technical college preferred.
• Minimum one year in pharmacy or healthcare environment
• Knowledge of Medicare, Medicaid, and third-party vendors

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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