Patient Access & Support Coordinator

CSI Pharmacy, LLC; Plano (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

CSI Pharmacy, LLC seeks a Patient Support Tech to assist patients with manufacturer and other assistance opportunities while delivering excellent service to patients, healthcare professionals, and insurers. You will input diagnosis, demographics, payor information, and other data into the system, collecting facts to support timely decisions.

This Plano, TX role requires strong communication, data-entry accuracy, and the ability to multi-task within pharmacy workflows while adhering to CSI

Qualifications

• High School Diploma or GED is required; college preferred.
• Minimum one year in pharmacy or healthcare environment.
• Knowledge of Medicare, Medicaid, and third-party vendors.

Responsibilities

• Manages Caretend or similar system of checking assistance for patients.
• Checks assistance for all new patients, as well as re-enrolling existing patients in qualified assistance.
• Handles patient phone calls to enroll patients in assistance.
• Checks status daily on pending assistance applications.
• Maintains current files and other records in accordance with CSI Pharmacy instructions and requirements.
• Makes outreach efforts to insurances, patient, specialist office and care team as set forth by department guideline and clinical priorities.
• Correlates with key personnel and assist with work duties.
• Interacts collaboratively with clinical staff and insurance.
• Provides accurate data entry of referral or authorization information into the electronic medical record.
• Sends complete information to patient’s insurance (when applicable) and referring specialist to coordinate referral.
• Completes and submits all required reports in a timely manner.
• Comply with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintain effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Multi-tasking

Analytical skills

MS Office proficiency (Excel/Outlook/-

Education

High School Diploma or GED

College or technical college preferred

Minimum one year in pharmacy or healthcare environment

Knowledge of Medicare/Medicaid/third-party vendors

Tools

Microsoft Office Suite

Job description

CSI Pharmacy, LLC seeks a Patient Support Tech to assist patients with manufacturer and other assistance opportunities while delivering excellent service to patients, healthcare professionals, and insurers. You will input diagnosis, demographics, payor information, and other data into the system, collecting facts to support timely decisions.

This Plano, TX role requires strong communication, data-entry accuracy, and the ability to multi-task within pharmacy workflows while adhering to CSI