Senior Manager, Patient Support Ops & Process Excellence

BlinkRx LLC; Pittsburgh (Allegheny County); Sur place; USD 140 000 - 200 000; Plein temps

Résumé du poste

Blink Health is seeking an experienced Patient Services Operations leader in the United States to guide strategic initiatives and optimize patient experiences. You will drive cross-functional programs with Product, Engineering, and Data teams, delivering measurable improvements in efficiency and customer satisfaction.

With 10+ years in operations and a passion for healthcare tech, you will shape scalable processes, build analytics, and mentor diverse teams in a fast-paced environment.

Qualifications

• 10+ years of experience in operations, strategy, or process improvement in a high-growth company (healthcare tech, pharmacy, or call center preferred).
• Bachelor’s degree in Business Administration, Operations Management, or related field; Master’s preferred.
• Exceptional problem-solving and data-driven decision making using Lean/Six Sigma practices.
• Ability to lead multiple projects with cross-functional stakeholders.
• Strong attention to detail and adaptability in a fast-paced environment.
• AI fluency used in daily workflows and enterprise-scale deployments.
• Excellent communication, collaboration, and ability to influence at all levels.

Responsabilités

• Strategic Planning: collaborate with senior leadership to develop and execute operational strategies aligned with company goals.
• Lead a portfolio of initiatives ensuring timely, high-quality delivery across Patient Services, Product & Engineering, and Data teams.
• Drive Process Improvement projects to boost CSAT and reduce handle times.
• Identify root causes of patient support contacts and implement sustainable fixes.
• Develop comprehensive solutions across people, processes, and technology; set and monitor KPIs.
• Analyze data, run queries, create dashboards with the Data team, and report metrics to stakeholders.
• Promote a culture of Operational Excellence using Lean/Six Sigma and best practices.

Connaissances

Leadership

Problem solving

Data-driven

Communication

Collaboration

Adaptability

AI fluency

Detail-oriented

Formation

Bachelor’s degree in Business Administration or related

Master’s degree preferred

Outils

Excel

SQL

Tableau

Description du poste

Blink Health is seeking an experienced Patient Services Operations leader in the United States to guide strategic initiatives and optimize patient experiences. You will drive cross-functional programs with Product, Engineering, and Data teams, delivering measurable improvements in efficiency and customer satisfaction.

With 10+ years in operations and a passion for healthcare tech, you will shape scalable processes, build analytics, and mentor diverse teams in a fast-paced environment.