Patient Support Lead — Healthcare Ops

Blink Health; Chesterfield (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage from day 1

401k with Traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave (12 weeks birthing, 4 w

Disability coverage

Life insurance

Commuter benefits

Onsite parking

EAP program

Snack stipend

Job summary

Blink Health is seeking a Patient Support Team Lead to manage a growing on-site team in Pittsburgh, PA. You will oversee day-to-day operations, ensure SLAs are met, and use data to drive performance improvements while maintaining a high-quality customer experience.

Collaborate with cross-functional partners to implement initiatives, coach staff, and resolve escalations. Strong leadership and communication are essential for fostering a collaborative, high-performing environment.

Qualifications

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered.
• 3+ years of leadership experience in a fast paced environment.
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience.
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners.
• Ability to leverage data to make crucial decisions independently.
• Strong problem solving skills, especially when working with ambiguous information.
• Attention to detail with a knack for precision and organization.
• Confident, patient, respectful, and a clear communicator.

Responsibilities

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient.
• Support team to ensure operational excellence and adherence to SLAs.
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured performancetargets across the team.
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives todrive operational improvements & productivity gains to support business and linear team growth.
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimizeperformance.
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overallcustomer experience.
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from PatientSuccess team.
• Foster a collaborative, cohesive, and enjoyable team dynamic.

Skills

Leadership

Data‑driven

Communication

Problem solving

Coaching

Education

Bachelor's degree or equivalent

Job description

Blink Health is seeking a Patient Support Team Lead to manage a growing on-site team in Pittsburgh, PA. You will oversee day-to-day operations, ensure SLAs are met, and use data to drive performance improvements while maintaining a high-quality customer experience.

Collaborate with cross-functional partners to implement initiatives, coach staff, and resolve escalations. Strong leadership and communication are essential for fostering a collaborative, high-performing environment.