Patient Support Specialist I

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Spectrum Health & Human Services respectfully partners with adults, children, and families to recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-Time: 2550 Main Street, Buffalo.

This on-site role provides frontline support to clinicians and clients, handling intakes, scheduling, and documentation while delivering

Qualifications

• High School Diploma or equivalent required.
• One year of related work experience preferred.
• Valid driver’s license with acceptable driving record may be required.

Responsibilities

• Greeting and check-in of clients upon arrival.
• Process intakes, scheduling, auditing and uploading documents to client health records.
• Verify insurance with third parties (Medicaid and others) and assist with financial reviews.
• Answer calls and direct to the appropriate staff.
• Attend meetings onsite and offsite as assigned.
• Maintain a neat, organized workspace and support other staff as needed.

Skills

Microsoft Office

Communication

Customer service

Time management

Attention to detail

Education

High School Diploma or equivalent

One year related work experience

Tools

Electronic Health Record (EHR) system

Job description

Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time: 2550 Main Street, Buffalo

SUMMARY OF POSITION FUNCTION:

• Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintain a neat, organized workspace consistently
• May require travel between sites to provide coverage for other support staff
• Greeting and checking clients in upon arrival for their appointment
• Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
• Answering and directing calls to the appropriate person
• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews Collection, reconciliation and posting of all client payments
• Sends/receives incoming and outgoing mail and faxes
• Responding to high volume of email requests in timely manner
• Attend meetings onsite and offsite as assigned
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willing to work nights and weekends.
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17.00-$19.00/hr.