Support Staff - Full Time and Part Time

PHOENIX RISING BEHAVIORAL HEALTHCARE AND RECOVERY INC; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

PHOENIX RISING BEHAVIORAL HEALTHCARE AND RECOVERY INC is seeking a dependable Support Staff member in Canton, OH. The role supports front-desk operations, greets clients, answers phones, and assists with scheduling and administrative tasks in a clinical setting.

The position requires a high school diploma or 1–3 years of clerical experience, strong interpersonal skills, and the ability to maintain confidentiality under HIPAA guidelines. Wage is negotiable and full-time hours are 40 per week.

Qualifications

• Minimum of high school diploma or one to three years of clerical experience.
• Strong interpersonal and written/verbal communication skills.
• Ability to maintain confidentiality and HIPAA compliance.
• Proven ability to multi-task and work under pressure.

Responsibilities

• Greet individuals as they come to the agency.
• Check-In clients and visitors per agency procedures.
• Answer phones and direct calls to the appropriate person.
• Notify clinical staff of the arrival of their next appointment.
• Identify and collect paperwork updates from clients; ensure forms are completed.
• Collect co-pays and advise on balances due.
• Handle petty cash and financial errands as needed.
• Obtain information for initial diagnostic assessments and schedule appointments.
• Schedule next appointments for psychiatrists and others as needed.
• Open/close the office and maintain filing and forms availability.
• Track statistics and report to Quality Improvement Director/CEO.
• Ensure HIPAA compliance in daily operations.
• Perform other clerical duties as assigned.

Skills

Greet individuals

Check-In clients

Answer phones

Notify clinical staff

Collect co-pays

HIPAA knowledge

Organizational skills

Discretion with confidential info

Multi-tasking

Computer literacy

Education

High school diploma

Clerical experience (1-3 years)

Tools

Office software

Phone system familiarity

Job description

Job Details

Job Location: CANTON, OH 44702

Support Staff Job Description

Reports To: Support Department Supervisor

Location: Phoenix Rising, Satellite Offices, Community

Wage: Negotiable

Hours: Forty Hours per Week

DUTIES AND RESPONSIBILITIES

• Greet individuals as they come to the agency.
• "Check-In" clients and visitors per agency procedures.
• Answer phones and direct phone calls to the appropriate person.
• Notify clinical staff of the arrival of their next appointment.
• Identify any paperwork or updates that the client needs to fill out and have the client complete the necessary paperwork. Checking alerts and following them.
• Make copies of insurance cards asking if insurance/address/phone number changes since last visit.
• Collect co-pays while notifying clients of any balances due.
• Petty Cash responsibilities.
• Obtain information for initial diagnostic assessment, verify insurance, and schedule diagnostic assessment appointments.
• Schedule next appointments for psychiatrist and as needed for other staff.
• Collect mail and give it to the appropriate person as well as giving messages to individuals as needed.
• Opening and Closing of office.
• Ensures that all forms are available and makes copies of forms as needed including diagnostic assessment packets.
• Tracks stats as requested by Quality Improvement Director, and/or CEO. Survey Monkey entries.
• Checks voicemail, and sends messages to appropriate person.
• Notifies HR, person’s supervisor, and medical staff of call offs of staff.
• Performs variety of clerical duties.
• Performs other duties as assigned.
• Understanding of HIPAA.
• Ability to pass annual competency tests.

JOB ACTIVITY DEMANDS

Physical

• Ability to lift and carry twenty pounds of weight.
• Ability to sit or stand for extended periods of time.
• Ability to talk and have good hearing.

Mental and Personal

• Basic reading, writing and arithmetic skills.
• Knowledge of phone system and protocol for answering phones.
• Professional verbal and written communication.
• Computer literate with ability to learn new software applications.
• Discretion with confidential information.
• Excellent organizational skills.
• Pleasant and courteous demeanor with staff, callers and clients.

JOB SPECIFICATIONS

Education

• Minimum of high school diploma or one to three years of clerical experience.

Skills

• Good interpersonal skills and the ability to get along with diverse personalities (clients, physicians, staff and general public).
• Good communication skills, written and verbal.
• Ability for discretion with confidential information.
• Ability to multi-task and cope with stressful situations.
• Ability to be trained and use computer systems.

Knowledge

• Basic reading, writing and arithmetic skills.
• Ability to pass annual competencies.
• Understanding of HIPAA rules.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in situations.
• Basic understanding of mental health/mental illness.