Patient Support Specialist — Education & Order Entry

Lincare-085e31c; Longview (WA); On-site; USD 38,000 - 48,000; Full time

Job summary

Lincare, based in Longview, WA, seeks a customer service-focused representative to answer questions, resolve problems, and identify ongoing product or service needs in alignment with physician directions.

The role involves handling inbound and outbound calls, documenting interactions, updating patient records, and ensuring accurate order entry while communicating clearly with patients and coworkers. Training will be provided as needed.

Qualifications

• > Read and analyze documents such as patient orders.
• > Effectively communicate with coworkers and patients alike.
• > Help with the training of employees.
• > Calculate figures and amounts in reference to frequency and doses dispensed.
• > Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated by automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Communication

Data entry

Reading orders

Training others

Numerical calculation

Education

High School Diploma or GED

Job description

Lincare, based in Longview, WA, seeks a customer service-focused representative to answer questions, resolve problems, and identify ongoing product or service needs in alignment with physician directions.

The role involves handling inbound and outbound calls, documenting interactions, updating patient records, and ensuring accurate order entry while communicating clearly with patients and coworkers. Training will be provided as needed.