Medical Customer Support Specialist

Lincare-085e31c; Longview (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare in Longview, TX seeks a detail‑oriented customer support professional to handle inbound and outbound calls, assess needs for additional products or services, and ensure patient compliance with physician orders. You will document calls, enter orders, and keep demographic data up to date in a computerized system.

The role emphasizes accurate data entry, clear communication with patients and staff, and adherence to instructions.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Communication

Customer service

Training others

Data entry

Problem solving

Education

High School Diploma or GED

Computer entry

Tools

Computerized records system

Job description

Lincare in Longview, TX seeks a detail‑oriented customer support professional to handle inbound and outbound calls, assess needs for additional products or services, and ensure patient compliance with physician orders. You will document calls, enter orders, and keep demographic data up to date in a computerized system.

The role emphasizes accurate data entry, clear communication with patients and staff, and adherence to instructions.