Healthcare Customer Support Specialist — Orders & Education

Health-Care-Solutions-At-Home; Washington (Washington County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Training & advancement

Medical, dental, vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in United States is seeking a customer communications role focused on handling inbound and outbound calls, assessing needs, and educating customers about products and services. The position includes documenting calls and updating patient information in the system.

The role emphasizes accuracy, data entry, and adherence to physician orders, with opportunities for training and advancement within the company.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Assist with employee training.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls, including manual and automated dialer-generated calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Read orders

Communication

Training support

Dosage calculations

Instruction compliance

Education

High School Diploma or GED

Job description

Lincare in United States is seeking a customer communications role focused on handling inbound and outbound calls, assessing needs, and educating customers about products and services. The position includes documenting calls and updating patient information in the system.

The role emphasizes accuracy, data entry, and adherence to physician orders, with opportunities for training and advancement within the company.