Patient Support Specialist

Beacon Behavioral Hospital, Inc.; Flowood (MS); On-site; USD 22,000 - 23,000; Full time

Job summary

Beacon Behavioral Hospital, Inc. in Flowood, MS is seeking a Patient Support Specialist to greet clients, manage appointments, verify demographics and insurance, and initiate prior authorizations.

You will collaborate with clinicians and billing, collect copays, educate patients about Spravato/TMS treatments, and maintain HIPAA confidentiality while supporting related procedures.

Qualifications

• 3 years healthcare experience with at least 1 year performing prior authorizations.
• Must be able to sit, stand, and use a computer for extended periods.
• Experience handling patient records and HIPAA compliance is preferred.

Responsibilities

• Greet clients and visitors in a warm, professional, and respectful manner.
• Schedule, confirm, and manage client appointments using the practice's scheduling software.
• Verify the integrity and completeness of patient medical records and demographic information.
• Verify patient insurance benefits.
• Initiate and complete prior authorization for medications, procedures and services.
• Initiates patient assistance program renewals for additional patient benefits.
• Collects copays and patient balances accurately.
• Communicate effectively with clinicians, billing staff and other team members.
• Support administrative tasks such as scanning, filing, and handling correspondence.
• Take incoming and make outgoing calls as needed and return voicemails.
• Transcribe medication refill requests.
• Create, receive, process and upload outside lab reports to patient record.
• Coordinates treatments for TMS and Spravato patients.
• Informs patients of financial obligations and deductibles related to treatments and services per individual plan.
• Educate patients on Spravato/TMS treatment, procedures, and guidelines.
• Performs authorization renewals for TMS and Spravato patients.
• Maintains client confidentiality in compliance with HIPAA regulations.
• Assists with TMS treatments as needed.
• Follow-up on potential leads for service-line.
• All other duties as assigned.

Skills

Prior authorization experience

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Precise - ADMIN REG FULL TIME Flowood, MS, US

5 days ago Requisition ID: 3311

Salary Range: $16.00 To $17.00 Hourly

Job Description: Patient Support Specialist

Job Type: Full-Time

Key Duties Include:

• Greet clients and visitors in a warm, professional, and respectful manner
• Schedule, confirm, and manage client appointments using the practice's scheduling software
• Verify the integrity and completeness of patient medical records and demographic information
• Verify patient insurance benefits
• Initiate and complete prior authorization for medications, procedures and services
• Initiates patient assistance program renewals for additional patient benefits
• Collects copays and patient balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as scanning, filing, and handling correspondence
• Take incoming and make outgoing calls as needed and return voicemails
• Transcribe medication refill requests
• Create, receive, process and upload outside lab reports to patient record
• Coordinates treatments for TMS and Spravato patients
• Informs patients of financial obligations and deductibles related to treatments and services per individual plan
• Educate patients on Spravato/TMS treatment, procedures, and guidelines
• Performs authorization renewals for TMS and Spravato patients
• Maintains client confidentiality in compliance with HIPAA regulations
• Assists with TMS treatments as needed
• Follow-up on potential leads for service-line
• All other duties as assigned

This position is in an office setting and frequently interacts with clients and staff. Must be able sit, stand, and use a computer for extended periods of time.

Education:

High School Diploma

Experience:

3 years healthcare; 1 year specialized experience performing prior authorizations for medications, services or treatments in a healthcare setting