Patient Support Specialist

Beacon Behavioral Partners; Flowood (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Beacon Behavioral Partners is seeking a Patient Support Specialist to greet clients, manage appointments, and verify patient information in an office setting. You will handle prior authorizations, patient communications, and coordinate treatments for TMS and Spravato services, while maintaining HIPAA-compliant confidentiality.

The role emphasizes accurate billing support, records management, and collaboration with clinicians and staff to ensure seamless patient care and service delivery.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare settings and handling prior authorizations preferred.
• Excellent communication and client service skills.

Responsibilities

• Greet clients and visitors in a warm, professional manner.
• Schedule, confirm, and manage client appointments using scheduling software.
• Verify patient records, demographics, and insurance benefits.
• Initiate and complete prior authorizations for medications, procedures, and services.
• Collect copays and patient balances accurately.
• Coordinate treatments for TMS and Spravato patients and educate patients on procedures.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Support administrative tasks such as scanning, filing, and handling correspondence.
• Take calls, return voicemails, and transcribe medication refill requests.
• Transcribe and upload outside lab reports to patient records.

Education

High School Diploma

Job description

Job Description: Patient Support Specialist

Job Type: Full-Time

Key Duties Include:

• Greet clients and visitors in a warm, professional, and respectful manner
• Schedule, confirm, and manage client appointments using the practice’s scheduling software
• Verify the integrity and completeness of patient medical records and demographic information
• Verify patient insurance benefits
• Initiate and complete prior authorization for medications, procedures and services
• Initiates patient assistance program renewals for additional patient benefits
• Collects copays and patient balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as scanning, filing, and handling correspondence
• Take incoming and make outgoing calls as needed and return voicemails
• Transcribe medication refill requests
• Create, receive, process and upload outside lab reports to patient record
• Coordinates treatments for TMS and Spravato patients
• Informs patients of financial obligations and deductibles related to treatments and services per individual plan
• Educate patients on Spravato/TMS treatment, procedures, and guidelines
• Performs authorization renewals for TMS and Spravato patients
• Maintains client confidentiality in compliance with HIPAA regulations
• Assists with TMS treatments as needed
• Follow-up on potential leads for service-line
• All other duties as assigned

This position is in an office setting and frequently interacts with clients and staff. Must be able sit, stand, and use a computer for extended periods of time.

Education: High School Diploma

Experience: 3 years healthcare; 1 year specialized experience performing prior authorizations for medications, services or treatments in a healthcare setting