Patient Support Specialist

Beacon Behavioral Partners; Ridgeland (MS); On-site; USD 36,000 - 56,000; Full time

Job summary

Beacon Behavioral Partners in Ridgeland, MS is seeking a Patient Support Specialist to greet clients, schedule appointments, and manage medical records in a fast-paced office setting.

The role requires verifying insurance, coordinating prior authorizations, collecting copays, and transcribing medication refill requests while maintaining HIPAA standards and collaborating with clinicians and billing staff to ensure accurate documentation and smooth patient flow.

Qualifications

• Minimum 3 years in healthcare
• At least 1 year performing prior authorizations
• High school diploma required

Responsibilities

• Greet clients and visitors in a warm, professional manner
• Schedule, confirm, and manage client appointments using scheduling software
• Verify integrity and completeness of patient records and demographics
• Verify patient insurance benefits
• Initiate and complete prior authorizations for medications, procedures and services
• Initiates patient assistance program renewals for additional patient benefits
• Collects copays and patient balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as scanning, filing, and handling correspondence
• Take incoming and make outgoing calls as needed and return voicemails
• Transcribe medication refill requests
• Create, receive, process and upload outside lab reports to patient record
• Coordinates treatments for TMS and Spravato patients
• Informs patients of financial obligations and deductibles related to treatments and services per individual plan
• Educate patients on Spravato/TMS treatment, procedures, and guidelines
• Performs authorization renewals for TMS and Spravato patients
• Maintains client confidentiality in compliance with HIPAA regulations
• Assists with TMS treatments as needed
• Follow-up on potential leads for service-line
• All other duties as assigned

Skills

Patient communication

HIPAA compliance

Medical terminology

Attention to detail

Education

High School Diploma

Tools

Scheduling software

Electronic health records

Job description

Job Description: Patient Support Specialist

Job Type: Full-Time

Key Duties Include:

• Greet clients and visitors in a warm, professional, and respectful manner
• Schedule, confirm, and manage client appointments using the practice’s scheduling software
• Verify the integrity and completeness of patient medical records and demographic information
• Verify patient insurance benefits
• Initiate and complete prior authorization for medications, procedures and services
• Initiates patient assistance program renewals for additional patient benefits
• Collects copays and patient balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as scanning, filing, and handling correspondence
• Take incoming and make outgoing calls as needed and return voicemails
• Transcribe medication refill requests
• Create, receive, process and upload outside lab reports to patient record
• Coordinates treatments for TMS and Spravato patients
• Informs patients of financial obligations and deductibles related to treatments and services per individual plan
• Educate patients on Spravato/TMS treatment, procedures, and guidelines
• Performs authorization renewals for TMS and Spravato patients
• Maintains client confidentiality in compliance with HIPAA regulations
• Assists with TMS treatments as needed
• Follow-up on potential leads for service-line
• All other duties as assigned

This position is in an office setting and frequently interacts with clients and staff. Must be able sit, stand, and use a computer for extended periods of time.

Education:

High School Diploma

Experience:

3 years healthcare; 1 year specialized experience performing prior authorizations for medications, services or treatments in a healthcare setting