Patient Support & Scheduling Specialist - $1k Bonus

Community Care Physicians; Selkirk (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment bonus

Medical/dental/vision insurance

Job summary

Community Care Physicians is seeking a full-time Patient Support Specialist for our Albany Family Medicine office. This 40-hour/week role runs Monday–Friday 8:00am–4:30pm with a $1,000 recruitment/retention bonus opportunity.

Formerly a Medical Secretary, you will handle front-desk tasks, calls, scheduling, and patient flow. Ideal candidates will have strong customer service skills and medical office experience.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greet and check in patients when they arrive at the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signatures on appropriate waiver(s) according to insurance requirements.
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary.

Skills

Customer service

Computer skills

Medical terminology

Education

High school diploma

Tools

Office software

EMR/EHR systems

Job description

Community Care Physicians is seeking a full-time Patient Support Specialist for our Albany Family Medicine office. This 40-hour/week role runs Monday–Friday 8:00am–4:30pm with a $1,000 recruitment/retention bonus opportunity.

Formerly a Medical Secretary, you will handle front-desk tasks, calls, scheduling, and patient flow. Ideal candidates will have strong customer service skills and medical office experience.