Patient Support & Scheduling Specialist

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Retirement

Paid time off

Parental leave

Health insurance

Dental

Vision benefits

Life insurance

Disability insurance

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Support Coordinator in Juneau, Alaska. The role handles patient inquiries, schedules appointments, and maintains accurate data with strong phone etiquette.

Ideal candidates have at least one year in an office or customer service role, with excellent written and verbal communication and the ability to work in a fast-paced environment while protecting privacy and confidentiality.

Qualifications

• High School Diploma or equivalent - preferred.
• 1 year of office experience or customer service experience - required.
• 1 year call center or medical office experience - preferred.
• Knowledge of Customer service.

Responsibilities

• Know, understand, and demonstrate SEARHC's Mission, Core Values, and Vision in daily work.
• Maintain collaborative relationships to support team goals and a positive work environment.
• Protect confidentiality/privacy in verbal, written, and electronic communications or information sharing.
• Raises concerns in an appropriate manner and according to policy.
• Ensure all demographic and insurance information is entered into the electronic health record when scheduling.
• Coordinate benefits when more than one insurance carrier is used.
• Refer patients without insurance to a Financial Counselor for resolution.
• Assist in anticipating and responding to patient needs while scheduling.
• Trained to assist multiple locations within the SEARHC consortium.
• Take messages clearly and concisely.
• Demonstrate exceptional phone etiquette.
• Functions as the point of contact for identifying issues and escalating to management for resolution.
• Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.
• Schedule appointments for patients calling from multiple locations in Southeast Alaska.
• Other duties as assigned by the supervisor.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Multi-tasking

Customer service

Self-start

Reading comprehension

Stress management

Education

High School Diploma or equivalent

Job description

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Support Coordinator in Juneau, Alaska. The role handles patient inquiries, schedules appointments, and maintains accurate data with strong phone etiquette.

Ideal candidates have at least one year in an office or customer service role, with excellent written and verbal communication and the ability to work in a fast-paced environment while protecting privacy and confidentiality.