Patient Support Coordinator ($29.75/hr)

SEARHC; Juneau (AK); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Retirement

Paid time off

Health insurance

Dental

Vision

Life insurance

Long and short-term disability

Job summary

SEARHC is hiring a Patient Support Coordinator in Southeast Alaska. The role serves as the initial contact, answering calls, handling patient queries, scheduling appointments, and guiding patients with attention to data accuracy and privacy.

Office experience and strong communication are essential. The position offers a stable schedule (Mon-Fri, 8-5) and a comprehensive benefits package including health, dental, vision, life insurance, and disability coverage.

Qualifications

• 1 year of office experience or customer service is required.
• Knowledge of customer service general office functions and computer applications.
• Experience in a medical office or call center is preferred.

Responsibilities

• Answer the phone and respond to patient queries with professional etiquette.
• Schedule appointments and enter demographic/insurance data into the electronic health record.
• Coordinate benefits across multiple insurance carriers and refer uninsured patients to a Financial Counselor.
• Maintain confidentiality of patient information and escalate issues as needed.
• Support multiple locations within the SEARHC consortium.

Skills

Excellent interpersonal skills

Verbal and written communication

Customer service orientation

Phone etiquette

Time management

Multitasking

Education

High School Diploma or equivalent

Tools

Electronic health records

Job description

Pay Range:$25.00 - $30.04

The Patient Support Coordinator is the point of initial contact for our organization. The specifics of the role include (but are not limited to) answering the phone, managing patient queries, navigating patients, and scheduling appointments for patients all of which are approached with the requisite phone etiquette. Accuracy and attention to detail are critical and this position requires reviewing and monitoring the quality of data.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details M-F 8-5

Key Essential Functions and Accountabilities of the Job

• Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
• Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
• Raises concerns in an appropriate manner and according to policy.
• Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.
• Responsible for coordination of benefits when more than one insurance carrier is used.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.
• Trained to assist multiple locations within the consortium.
• Takes messages that are clear and concise.
• Demonstrates exceptional phone etiquette.
• Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.
• Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.
• Schedule appointments for patients calling from multiple locations in Southeast Alaska.
• Other duties as assigned by the supervisor.

Additional Details: Education, Certifications, and Licenses Required

• High School Diploma or equivalent - preferred.
• Experience Required 1 year of office experience or customer service experience - required.
• 1 year call center or medical office experience - preferred.
• Knowledge of Customer service General office functions, office equipment, and computer applications.
• Skills in Working independently Excellent interpersonal, verbal, and written communication Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions. Devise effective motivational techniques to improve the performance of their teammates. Self-start and willingness to learn. Read and comprehend complex instructions, correspondence, and memos. Demonstrate time-management, organizational, and customer service skills. Work flexible hours with limited unplanned absences. Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation. Ability to work in high stress environment

Position Information

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We Want You to Join our Team Southeast Alaska is home to some of the world’s most breathtaking landscapes, proudest Native cultures, and thriving pioneer spirits. SouthEast Alaska Regional Health Consortium (SEARHC) helps to keep it healthy. Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign-on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants. At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve.

We Embody our Values: Respect Cultural Identity Service Professionalism Compassion