Patient Support & Scheduling Specialist

Beacon Behavioral Partners; Flowood (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Beacon Behavioral Partners is seeking a Patient Support Specialist to greet clients, manage appointments, and verify patient information in an office setting. You will handle prior authorizations, patient communications, and coordinate treatments for TMS and Spravato services, while maintaining HIPAA-compliant confidentiality.

The role emphasizes accurate billing support, records management, and collaboration with clinicians and staff to ensure seamless patient care and service delivery.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare settings and handling prior authorizations preferred.
• Excellent communication and client service skills.

Responsibilities

• Greet clients and visitors in a warm, professional manner.
• Schedule, confirm, and manage client appointments using scheduling software.
• Verify patient records, demographics, and insurance benefits.
• Initiate and complete prior authorizations for medications, procedures, and services.
• Collect copays and patient balances accurately.
• Coordinate treatments for TMS and Spravato patients and educate patients on procedures.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Support administrative tasks such as scanning, filing, and handling correspondence.
• Take calls, return voicemails, and transcribe medication refill requests.
• Transcribe and upload outside lab reports to patient records.

Education

High School Diploma

Job description

Beacon Behavioral Partners is seeking a Patient Support Specialist to greet clients, manage appointments, and verify patient information in an office setting. You will handle prior authorizations, patient communications, and coordinate treatments for TMS and Spravato services, while maintaining HIPAA-compliant confidentiality.

The role emphasizes accurate billing support, records management, and collaboration with clinicians and staff to ensure seamless patient care and service delivery.