Patient Support Rep I

Upson Regional Medical Center; Barnesville (GA); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

Upson Regional Medical Center in Barnesville, Georgia is seeking a Patient Support Rep I to greet patients and visitors, assist with scheduling and registration, and handle information with confidentiality, accuracy, and warmth.

The role includes verifying insurance eligibility, collecting point-of-service payments, and supporting clinicians and staff across office sites. Regular hours are Monday through Friday, 8am–5pm, with occasional weekends or holidays as directed by management.

Competenze

• High School Diploma or equivalent required.
• 1+ year medical office or customer service experience.
• Healthcare/billing experience preferred.
• Strong work ethic and confidentiality compliance.

Mansioni

• Greet patients and visitors in a friendly, courteous manner.
• Answer phones and provide information while protecting patient confidentiality.
• Handle scheduling, registration, and accurate data entry.
• Verify insurance eligibility and collect point-of-service payments.
• Communicate clearly with patients, physicians, and staff.
• Occasional travel to multiple office sites as needed.

Conoscenze

Customer service

Phone etiquette

Multitasking

HIPAA knowledge

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Electronic Health Records

Phone system

Descrizione del lavoro

Patient Support Rep I

Upson Regional Medical Center Barnesville, Georgia, United States

About this position

Join a winning team!

Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time.

The Patient Support Rep I is responsible for the following:

• Greets all patients and visitors in a friendly and courteous manner.
• Answer phones and provide requested information to callers while maintaining patient confidentiality.
• Scheduling/Registration, accurate collection and entry of patient information, with adherence to HIPAA and patient confidentiality standards. Information to include, demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
• Assist all patients with signing in and completion of registration forms, answer questions, and give instructions. Obtains all necessary documents and signatures for patient billing and medical records.
• Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates an understanding of insurance benefit information and is able to communicate effectively and provide a clear explanation of patient balance calculations.
• Demonstrate effective communication, both verbally and written, when dealing with patients, physicians, other healthcare personnel, and external customers.
• Exhibit a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperative, it follows written and oral instructions.
• Exercise sound independent judgment in the absence of supervision and be able to manage multiple tasks and deadlines.
• Strong telephone and computer skills.
• Occasional travel to multiple office sites.
• Monday – Friday, 8a – 5p (unless otherwise directed by the Manager), occasional weekends and/or holidays may be required.
• All other duties as assigned by the Manager and/or designee.

Requirements: High School Diploma or equivalent, 1 or more years of medical office experience or similar customer service-related experience. Prefer 2 or more years in a Healthcare office/business office environment. Insurance, medical coding/billing, or patient financial services experience. Must have a strong work ethic.