Patient Support Rep I

Upson Regional Medical Center; Thomaston (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Upson Regional Medical Center in Thomaston, GA is a small hospital with a BIG heart. The Patient Support Rep I greets patients and visitors, answers phones, and assists with scheduling and registration to ensure accurate information and smooth patient flow.

You will verify insurance eligibility, explain patient balances, maintain confidentiality, and support a team of healthcare professionals. The role requires strong communication, computer skills, and flexibility to travel to multiple office

Qualifications

• High School Diploma or equivalent.
• 1+ year of medical office or customer service experience.
• Healthcare office/business office experience preferred.
• HIPAA confidentiality awareness.

Responsibilities

• Greet patients and visitors in a friendly, courteous manner.
• Answer phones and provide information while maintaining confidentiality.
• Schedule/Registration and collect accurate patient information.
• Verify insurance eligibility and explain patient balances.
• Demonstrate effective written and verbal communication with patients and staff.
• Work in a team environment and manage multiple tasks with deadlines.

Skills

Telephone skills

Communication

Team player

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Upson Regional Medical Center is a small hospital with a BIG heart! Our employees enjoy an environment where they can take care of patients with a high degree of quality and compassion. Patients get to experience top-notch healthcare with modern technology and a team with a focus of excellence for every patient, every time.

The Patient Support Rep I is responsible for the following:

• Greets all patients and visitors in a friendly and courteous manner.
• Answer phones and provide requested information to callers while maintaining patient confidentiality.
• Scheduling/Registration, accurate collection and entry of patient information, with adherence to HIPAA and patient confidentiality standards. Information to include, demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
• Assist all patients with signing in and completion of registration forms, answer questions, and give instructions. Obtains all necessary documents and signatures for patient billing and medical records.
• Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates an understanding of insurance benefit information and is able to communicate effectively and provide a clear explanation of patient balance calculations.
• Demonstrate effective communication , both verbally and written, when dealing with patients, physicians, other healthcare personnel, and external customers
• Exhibit a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperative, it follows written and oral instructions.
• Exercise sound independent judgment in the absence of supervision and be able to manage multiple tasks and deadlines.
• Strong telephone and computer skills.
• Occasional travel to multiple office sites.
• Monday – Friday, 8a – 5p (unless otherwise directed by the Manager), occasional weekends and/or holidays may be required.
• All other duties as assigned by the Manager and/or designee.

Requirements:

High School Diploma or equivalent, 1 or more years of medical office experience or similar customer service-related experience. Prefer 2 or more years in a Healthcare office/business office environment. Insurance, medical coding/billing, or patient financial services experience. Must have a strong work ethic.