Patient Care Concierge & Support Specialist

BlinkRx LLC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Part time

Job summary

Blink Health is seeking a part-time, on-site Patient Support Specialist in Pittsburgh to handle inbound calls from patients, doctors and insurers, providing accurate support for pharma programs and triage when needed.

You will document interactions, use Knowledge Base materials, and uphold confidentiality while improving patient experience through collaboration with cross-functional teams.

Qualifications

• Formal customer service experience in healthcare or related field.
• Ability to handle inbound calls from patients, doctors, and insurers with professionalism.
• Strong verbal and written communication skills.

Responsibilities

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures.
• Utilize Knowledge Base materials as a foundation for resolving inquiries.
• Maintain confidentiality of patient and proprietary information.
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches.
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.

Skills

Customer service

Inbound call center

Healthcare experience

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Knowledge Base tools

Job description

Blink Health is seeking a part-time, on-site Patient Support Specialist in Pittsburgh to handle inbound calls from patients, doctors and insurers, providing accurate support for pharma programs and triage when needed.

You will document interactions, use Knowledge Base materials, and uphold confidentiality while improving patient experience through collaboration with cross-functional teams.