Patient Access & Enrollment Support Specialist

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision

Vacation

Sick Time

Holidays

Parental Leave

401(k)

Life & Disability Insurance

Commuter Benefits

Snack & Drink Stipend

Job summary

Blink Health seeks a Patient Support/Customer Support Specialist to guide patients through enrollment, resolve barriers related to insurance or affordability, and provide multi-channel support from our on-site team in Robinson Township, Pittsburgh.

Ideal candidates thrive in fast-paced environments, value curiosity, proactivity, and patient outcomes. Training is provided, with opportunities to grow across duties and programs.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Previous customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Responsibilities

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

Skills

Communication skills

Customer service

Multichannel support

Team collaboration

Education

High school diploma

Associate/Bachelor’s degree a plus

Job description

Blink Health seeks a Patient Support/Customer Support Specialist to guide patients through enrollment, resolve barriers related to insurance or affordability, and provide multi-channel support from our on-site team in Robinson Township, Pittsburgh.

Ideal candidates thrive in fast-paced environments, value curiosity, proactivity, and patient outcomes. Training is provided, with opportunities to grow across duties and programs.