Patient Support Specialist - Access & Care

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) plan

Paid time off

Holidays

Parental leave

Life & disability insurance

Commuter benefits

Snack & drink stipend

Employee assistance program

Job summary

BlinkRx, a patient-centric healthcare technology platform, seeks a Patient Support/Services Specialist to guide patients through enrollment and prescription fulfillment, across phone, email, and chat. This on-site role in Robinson Township, Pittsburgh, requires strong communication, problem solving, and a passion for helping patients navigate insurance and affordability barriers.

Join a collaborative team that values curiosity, proactive learning, and patient-first service.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus.
• Prior customer service experience in retail, call center, or other customer-facing environments is a plus.
• Strong communication skills (verbal and written) and comfort with using technology.

Responsibilities

• Connect with patients via phone, email, and chat to guide enrollment and prescription fulfillment.
• Conduct outbound outreach to support patients in completing key steps in their prescription journey.
• Coordinate between patients, providers, and insurers to resolve issues.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Triage clinical questions to pharmacists or appropriate teams and document interactions.

Skills

Communication skills

Customer service

Tech literacy

Problem solving

Multitasking

Adaptability

Ownership

Team collaboration

Education

High school diploma or GED

Associate’s or Bachelor’s degree (a plus)

Job description

BlinkRx, a patient-centric healthcare technology platform, seeks a Patient Support/Services Specialist to guide patients through enrollment and prescription fulfillment, across phone, email, and chat. This on-site role in Robinson Township, Pittsburgh, requires strong communication, problem solving, and a passion for helping patients navigate insurance and affordability barriers.

Join a collaborative team that values curiosity, proactive learning, and patient-first service.