Medical Support Assistant

Veterans Health Administration

Lexington (KY)

On-site

USD 43,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Paid time off

Federal holidays

Parental leave

Retirement plan

Job summary

Veterans Health Administration in Lexington, KY seeks a Medical Support Assistant for the Patient Support Section of Health Administration Service. You will handle patient scheduling, contact patients, verify information, and support clinic operations at Cooper Campus.

Responsibilities include phone duties, appointment coordination, data entry in EMR, and coordinating transfers. A high school diploma is required; experience with schedules and medical terminology is preferred.

Qualifications

Proof of high school completion or higher required.
Experience with scheduling and medical clerical duties preferred.
Familiarity with EMR and medical terminology is advantageous.

Responsibilities

Answer phones and greet patients.
Schedule, cancel, and reschedule appointments.
Enter and verify provider orders in EMR per scheduling guidelines.
Monitor inpatient and outpatient appointments.
Verify demographics and insurance at check-in.
Coordinate transfers to other VA facilities or hospitals.
Serve as initial point of contact for clinics and patients.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Electronic navigation

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Department: Department of Veterans Affairs

Incumbent serves as a Medical Support Assistant in the Patient Support Section of Health Administration Service in Lexington, Kentucky. This assignment is at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center at the U.S. Department of Veterans Affairs (VA) Medical Center, Lexington, KY. Incumbent will be assigned to the Cooper Campus.

Key Responsibilities

Total Rewards of a Allied Health Professional Duties include but are not limited to: Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Schedule, cancel, re-schedule patient appointments and/or consults Enter no-show information and monitor appointment requests from multiple electronic sources Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitor both inpatient and outpatient appointments in areas of responsibility Verify and update demographics and insurance information when patients check-in for appointments Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment t-type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.) Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment Apply, knowledge of standard procedures, utilizing medical records, and medical terminology Work Schedule: 7:30am - 4:30pm with rotating weekends and holidays Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 67942A Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $42862 – $55721/yr.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Public' hiring path.