Medical Support Assistant - Patient Access & Scheduling

Veterans Health Administration; Lexington (KY); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Federal holidays

Parental leave

Retirement plan

Job summary

Veterans Health Administration in Lexington, KY seeks a Medical Support Assistant for the Patient Support Section of Health Administration Service. You will handle patient scheduling, contact patients, verify information, and support clinic operations at Cooper Campus.

Responsibilities include phone duties, appointment coordination, data entry in EMR, and coordinating transfers. A high school diploma is required; experience with schedules and medical terminology is preferred.

Qualifications

• Proof of high school completion or higher required.
• Experience with scheduling and medical clerical duties preferred.
• Familiarity with EMR and medical terminology is advantageous.

Responsibilities

• Answer phones and greet patients.
• Schedule, cancel, and reschedule appointments.
• Enter and verify provider orders in EMR per scheduling guidelines.
• Monitor inpatient and outpatient appointments.
• Verify demographics and insurance at check-in.
• Coordinate transfers to other VA facilities or hospitals.
• Serve as initial point of contact for clinics and patients.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Electronic navigation

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Veterans Health Administration in Lexington, KY seeks a Medical Support Assistant for the Patient Support Section of Health Administration Service. You will handle patient scheduling, contact patients, verify information, and support clinic operations at Cooper Campus.

Responsibilities include phone duties, appointment coordination, data entry in EMR, and coordinating transfers. A high school diploma is required; experience with schedules and medical terminology is preferred.