Patient Advocate Call Center Specialist

CCS Medical, Inc.; Pittsburgh (Allegheny County); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Zusammenfassung

CCS Medical is seeking a Patient Advocate Representative I to join our Patient Support Department in Pittsburgh. You will deliver first-class customer service, handle reorders, and ensure timely shipping while maintaining accurate documentation and insurance processing.

You will engage with patients, physicians, and referral sources by phone, email, and data entry, aiming to retain patients and resolve challenges with empathy and professionalism.

Qualifikationen

• Minimum high school diploma or GED equivalent.
• Customer service experience preferred.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.

Aufgaben

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot concerns, add services, verify and explain insurance coverage to patients.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, insurance requirements and company procedures.
• Maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable attendance and is flexible to meet department needs.

Kenntnisse

Customer service

Attention to detail

Multitasking

Communication

Phone etiquette

Email etiquette

Ausbildung

High school diploma

Tools

CRM software

Medical records system

Jobbeschreibung

CCS Medical is seeking a Patient Advocate Representative I to join our Patient Support Department in Pittsburgh. You will deliver first-class customer service, handle reorders, and ensure timely shipping while maintaining accurate documentation and insurance processing.

You will engage with patients, physicians, and referral sources by phone, email, and data entry, aiming to retain patients and resolve challenges with empathy and professionalism.