Patient Advocate – Onsite Call Center (Pittsburgh)

CCS Medical; Pittsburgh (Allegheny County); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonus opportunities

Comprehensive benefits

Training & development

Remote or hybrid options

Zusammenfassung

CCS is seeking a Patient Advocate Representative I in our Patient Support Department to deliver first-class customer service in every interaction. You will handle reorders, ensure timely shipping, verify insurance, and maintain accurate documentation to support billing and patient satisfaction.

The on-site Pittsburgh office requires occasional evening/weekend availability. This role emphasizes listening, problem-solving, and cross-functional collaboration to support our patients and providers

Qualifikationen

• Minimum high school diploma or GED.
• Customer Service Experience preferred.
• Proficient with computers; strong keyboarding and data entry.
• Excellent listening, communication, and organizational skills.
• Evening and weekend availability may be required.

Aufgaben

• Obtains and processes authorizations for reorders.
• Resolve patient issues and ensure accurate reorder processing via phone, document processing and medical record validation.
• Ensure patients have all required medical documentation to permit billing of services.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handle inbound and outbound calls from patients' physicians and referral sources; explain insurance coverage.

Kenntnisse

Customer service

Keyboarding

Data entry

Listening skills

Communication

Organization

Ausbildung

High School diploma or GED

Jobbeschreibung

CCS is seeking a Patient Advocate Representative I in our Patient Support Department to deliver first-class customer service in every interaction. You will handle reorders, ensure timely shipping, verify insurance, and maintain accurate documentation to support billing and patient satisfaction.

The on-site Pittsburgh office requires occasional evening/weekend availability. This role emphasizes listening, problem-solving, and cross-functional collaboration to support our patients and providers