Patient Advocate – Call Center (Dallas On-site)

CCS Medical, Inc.; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS Medical, Inc. is seeking a Patient Advocate Representative I for our Dallas office to deliver first-class customer service and ensure timely shipping of reorders. You will support cross-functional teams, maintain patient documentation, and assist with insurance and billing processes.

A $2.00 on-site premium is offered for in-office presence. The role emphasizes patient satisfaction, accurate data handling, and flexibility to meet department needs in a patient-centric environment with

Qualifications

• Customer service experience preferred.
• Proficient keyboarding and data entry with strong listening skills.
• Attention to detail, multitasking, communication and organizational skills required.
• Exceptional phone and email etiquette.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone and documentation.
• Ensures required medical documentation for billing of services.
• Maximizes patient base through retention and cross-selling by phone.
• Handles inbound/outbound calls with physicians and referral sources to verify insurance coverage and explain benefits.
• Audits supplies configuration based on documentation, formulary and manufacturer capabilities.
• Maintains understanding of medical documentation, insurance requirements and company procedures.
• Maintains confidentiality and dependable attendance.

Education

High School Diploma or GED

Tools

MS Office

Job description

CCS Medical, Inc. is seeking a Patient Advocate Representative I for our Dallas office to deliver first-class customer service and ensure timely shipping of reorders. You will support cross-functional teams, maintain patient documentation, and assist with insurance and billing processes.

A $2.00 on-site premium is offered for in-office presence. The role emphasizes patient satisfaction, accurate data handling, and flexibility to meet department needs in a patient-centric environment with