Patient Advocate – Call Center (Dallas On-site)

CCS Medical, Inc.; Dallas (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Descripción de la vacante

CCS Medical, Inc. is seeking a Patient Advocate Representative I for our Dallas office to deliver first-class customer service and ensure timely shipping of reorders. You will support cross-functional teams, maintain patient documentation, and assist with insurance and billing processes.

A $2.00 on-site premium is offered for in-office presence. The role emphasizes patient satisfaction, accurate data handling, and flexibility to meet department needs in a patient-centric environment with

Formación

• Customer service experience preferred.
• Proficient keyboarding and data entry with strong listening skills.
• Attention to detail, multitasking, communication and organizational skills required.
• Exceptional phone and email etiquette.

Responsabilidades

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone and documentation.
• Ensures required medical documentation for billing of services.
• Maximizes patient base through retention and cross-selling by phone.
• Handles inbound/outbound calls with physicians and referral sources to verify insurance coverage and explain benefits.
• Audits supplies configuration based on documentation, formulary and manufacturer capabilities.
• Maintains understanding of medical documentation, insurance requirements and company procedures.
• Maintains confidentiality and dependable attendance.

Educación

High School Diploma or GED

Herramientas

MS Office

Descripción del empleo

CCS Medical, Inc. is seeking a Patient Advocate Representative I for our Dallas office to deliver first-class customer service and ensure timely shipping of reorders. You will support cross-functional teams, maintain patient documentation, and assist with insurance and billing processes.

A $2.00 on-site premium is offered for in-office presence. The role emphasizes patient satisfaction, accurate data handling, and flexibility to meet department needs in a patient-centric environment with