Patient Success Advocate

Cadence Design Systems Inc.; United States; À distance; USD 52 000 - 76 000; Plein temps

Résumé du poste

Cadence Design Systems Inc. is seeking a remote healthcare customer support specialist in the United States. You will assist customers across phone, email, and chat, troubleshoot issues, and educate them on Cadence products and services.

The role emphasizes Medicare patient experience, metrics-driven performance, and strong home internet reliability. Prior remote work and familiarity with AI tools are valued assets for success.

Qualifications

• Multi-channel help desk experience (voice, email, SMS, chat)
• Experience in customer-facing healthcare (advocacy, health system, or insurance)
• Experience working with Medicare patients
• Experience in a metrics-driven position
• Prior experience in a remote work environment
• Fluency with AI productivity tools (e.g., Gemini, Notion AI)
• Stable home wifi with strong upload/download speeds

Responsabilités

• Provide professional assistance to customers via phone, email, and chat
• Troubleshoot technical issues and reschedule appointments
• Educate customers on Cadence technology products and services
• Conduct follow-up communication to ensure issue resolution
• Escalate complex patient concerns to care delivery teams
• Execute patient engagement and retention initiatives
• Draft patient communications and summarize interactions using AI tools
• Document patient interactions accurately in applicable systems

Connaissances

Multi-channel help desk

Healthcare support

Medicare experience

Metrics-driven

Remote work

AI tools

Home wifi

Outils

Zendesk

Description du poste

Responsibilities

• Provide professional assistance to customers via phone, email, and chat
• Troubleshoot technical issues and reschedule appointments
• Educate customers on Cadence technology products and services
• Conduct follow-up communication to ensure issue resolution
• Escalate complex patient concerns to care delivery teams
• Execute patient engagement and retention initiatives
• Draft patient communications and summarize interactions using AI tools
• Document patient interactions accurately in applicable systems

Requirements

• Multi-channel help desk experience (voice, email, SMS)
• Experience in customer-facing healthcare (advocacy, health system, or insurance)
• Experience working with Medicare patients
• Experience in a metrics-driven position
• Prior experience in a remote work environment
• Fluency with AI productivity tools (e.g., Gemini, Notion AI)
• Stable home wifi with strong upload/download speeds

Preferred Qualifications

• Experience with Zendesk
• Remote patient monitoring support experience

About the Company

Cadence is a clinical AI company automating the treatment of chronic disease through remote monitoring and clinical intelligence.