Patient Specialist: Pre-Exam Care & Clinic Flow

CenterWell; Louisville (KY); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Parental leave

Disability insurance

Life insurance

Job summary

CenterWell Senior Primary Care is seeking a Medical Assistant to support patient flow from check-in to the doctor visit in an onsite role. You will prepare patients, verify medications, document history, and conduct screenings to help doctors focus on medical decisions.

Your responsibilities include coordinating with the care team, managing the EMR inbox, and using loop-back techniques to verify patient understanding of next steps.

Qualifications

• HIPAA & Safety policies – Protect privacy and follow safety requirements.
• Infection prevention and OSHA – Apply infection control and safety standards.
• Computer literacy

Responsibilities

• Intake & Clinical Rooming: perform intake, verify medications and allergies, document patient history and conduct screenings.
• Inbox & Worklist Management: manage the EMR inbox with routing rules for messages, lab results and follow-ups; aim for same-day touchpoints.
• Education & Loop-Back: ensure patients understand next steps by repeating instructions in their own words.

Skills

Patient-centered support

Accurate records

Care techniques

Emotional intelligence

Team collaboration

Clear communication

Education

MA training program or 3+ years experience

Tools

EMR systems

Job description

CenterWell Senior Primary Care is seeking a Medical Assistant to support patient flow from check-in to the doctor visit in an onsite role. You will prepare patients, verify medications, document history, and conduct screenings to help doctors focus on medical decisions.

Your responsibilities include coordinating with the care team, managing the EMR inbox, and using loop-back techniques to verify patient understanding of next steps.