Patient Solutions Support Specialist

AssistRx

Town of Florida (NY)

On-site

USD 24,000 - 30,000

Full time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

AssistRx is seeking a patient solutions associate to act as the first point of contact for patients, assess needs, enroll new customers, and triage calls. You will record activities in the patient database, handle data entry, and support cross-functional teams on ad-hoc projects in a fast-paced healthcare environment.

Ideal candidates have 2+ years in customer service/call centers, strong Microsoft Office skills, and a GED or higher.

Qualifications

High school diploma or GED, or 1–3 months related experience.
Ability to assist with ad-hoc projects and cross train within the call center environment.
Computer skills: Microsoft Office Suite.
Some college preferred.
At least 2 years’ experience in a customer service/call center setting preferred.
Medical Insurance knowledge is preferred.

Responsibilities

Act as first point of contact with patients by evaluating the purpose of the call, prioritizing handling, and triaging as needed.
Enroll new customers to Patient Solutions.
Record activities in the patient database and follow up to secure services.
Data entry of incoming documents.
Understand adverse events, identify and record them.
Complete various special projects as required.
Performs other related duties as assigned by management.