Patient Solutions Team Lead

AssistRx; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

AssistRx in Phoenix, AZ seeks a Supervisor in Patient Solutions to oversee and coordinate the customer support team. The role includes staffing adjustments, performance monitoring, and ensuring service quality in daily operations.

The successful candidate will report to the Program Manager and lead a team to achieve revenue targets while maintaining a high standard of customer care. Bachelor's degree and Office skills are required.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Makes staffing changes based on day of week and events.
• Monitors productivity and generates reports.
• Monitors performance trends to meet revenue goals.
• Observes calls for service quality and policy adherence.
• Responds to customer complaints and recommends corrective actions.
• Keeps staff informed about new product information and procedures.
• Determines work procedures, schedules, and workflow.
• Studies procedures to improve efficiency of direct reports.
• Maintains collaboration among workers and resolves grievances.
• Prepares composite reports from direct reports.
• Performs other duties as assigned by management.

Skills

Adaptability

Customer Service

Diversity

Delegation

Dependability

Ethics

Interpersonal Skills

Judgement

Managing People

Oral Communication

Organizational Support

Planning/Organizing

Problem Solving

Professionalism

Quality

Teamwork

Written Communication

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

AssistRx in Phoenix, AZ seeks a Supervisor in Patient Solutions to oversee and coordinate the customer support team. The role includes staffing adjustments, performance monitoring, and ensuring service quality in daily operations.

The successful candidate will report to the Program Manager and lead a team to achieve revenue targets while maintaining a high standard of customer care. Bachelor's degree and Office skills are required.