Customer Service Representative

AssistRx; Orlando (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

AssistRx in Orlando, FL is seeking a patient-centered Call Center Representative to greet patients, assess needs, triage requests, and enroll customers into Patient Solutions. You will act as the first contact, ensuring timely follow-up with physicians, pharmacies, and other external partners.

Responsibilities include data entry, handling adverse events, and supporting cross-functional projects within a busy call center.

Qualifications

• High school diploma or GED or equivalent; 1-3 months related experience.
• Ability to assist with ad-hoc projects and cross-train within the call center.
• Computer skills: Microsoft Office Suite.
• Some college preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge preferred.

Responsibilities

• Act as first point of contact with patients; evaluate purpose and triage calls.
• Enroll new customers to Patient Solutions.
• Record activities in patient database and follow up to secure services.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Skills

Customer service

Call center

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office

Job description

Overview

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Overview

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure AssistRx is meeting the patient’s needs.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Ability to assist with other ad-hoc projects and cross train within the call center environment.
• Computer skills: Microsoft Office Suite.
• Some college preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge is preferred

Pay Range
USD $17.38 - USD $21.73 /Hr.