Program Supervisor, Specialty Pharmacy Patient Services

RXinsider LTD.; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Medical/dental/vision insurance

Short-term disability insurance

Competitive pay

Job summary

AssistRx, Inc. is seeking a Supervisor, Patient Services to lead the intake teams that triage calls and facilitate enrollment, while improving processes and achieving quality goals.

The role requires strong leadership, scheduling, recruiting, and staff development, with experience in customer care and knowledge of insurance plans and benefits structures.

Qualifications

• Bachelor's Degree or equivalent work experience, with supervisory or leadership experience.
• Experience leading telephone-focused teams and motivating others.
• 3–5 years of financial assistance experience.
• 1–3 years in specialty pharmacy or pharmacy insurance.
• 3–5 years of supervisor or lead experience.
• Professional knowledge of customer care techniques and processes.
• Deep understanding of insurance plans and benefit structures.

Responsibilities

• Establish, monitor, report on KPI's related to patient access processes.
• Hire, train, develop and coach departmental staff; manage performance.
• Collaborate with call center management to execute programs for conversion, compliance and adherence.
• Coordinate and manage cross-functional special projects.
• Present to external audiences, primarily healthcare providers and insurers.

Skills

Leadership

Staff development

Project leadership

Process redesign

Scheduling

Recruiting

Communication

Education

Bachelor's Degree or equivalent

Job description

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Supervisor, Patient Services

The purpose of the Supervisor, Patient Services is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

• Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives
• Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
• Coordinate and manage special projects which will frequently be cross-functional in nature
• Presents to external audiences (primarily healthcare providers and insurers)

Requirements

Education and experience required

• Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience
• Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting

Specific type of experience required

• 3-5 years of financial assistance
• 1-3 years of specialty pharmacy or pharmacy insurance preferred
• 3-5 years of supervisor or lead experience
• Professional level knowledge of customer care techniques and processes.
• In-depth understanding of insurance plans and benefit structures.
• Been involved in or managed special projects in a call center or similar environment

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.