Patient Access & Support Specialist (6-Month Contract)

US Tech Solutions; Whippany (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

US Tech Solutions seeks compassionate, customer-focused professionals to help patients access prescription medications and support programs. You will assist patients, providers, and pharmacies via phone and online channels, guiding enrollment and eligibility while delivering high-quality, personalized service.

Ideal candidates bring strong communication, empathy, and problem-solving skills, with comfort using MS Office tools. Employment is full-time on-site in a fast-paced healthcare environment.

Qualifications

• Strong communication and active listening skills.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Comfortable using computers and learning new software.
• Willingness to work in a fast-paced environment.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Problem Solving

Customer service

MS Excel

MS Word

Outlook

Education

High School or GED

Tools

MS Excel

MS Word

Outlook

Job description

US Tech Solutions seeks compassionate, customer-focused professionals to help patients access prescription medications and support programs. You will assist patients, providers, and pharmacies via phone and online channels, guiding enrollment and eligibility while delivering high-quality, personalized service.

Ideal candidates bring strong communication, empathy, and problem-solving skills, with comfort using MS Office tools. Employment is full-time on-site in a fast-paced healthcare environment.