Patient Services Technician | Phlebotomy Expert

PathGroup; Knoxville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

PathGroup is seeking a Patient Services Technician to perform daily patient service activities at the Patient Services Center (PSC) or In-office PST, interacting professionally with clients, patients, and staff. The role includes forensic and clinical specimen collection, processing, and accurate data entry in PathGroup systems.

The incumbent will ensure specimens are collected correctly, explain venipuncture procedures, maintain records, and support monthly statistics.

Qualifications

• High School Diploma or GED preferred. (May be required based on state and laboratory guidelines.)
• Phlebotomist Certification is preferred. (Required in Louisiana).
• At least 1 year of prior job-related experience preferred.

Responsibilities

• Greets customers appropriately. Treat all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures and explains venipuncture and other specimen collection processes clearly and calmly.
• Disposes of biohazard materials in accordance with laws and policies.
• Completes requisitions accurately in PathConnect and/or other PathGroup applications.
• Enters patient and billing information into the computer with attention to detail.
• Maintains required records and logs for PSC/IOPST Patient Services Technician.
• Performs basic clerical duties including electronic data entry and time/expense submissions.

Education

High School Diploma or GED

Phlebotomist Certification

Job description

PathGroup is seeking a Patient Services Technician to perform daily patient service activities at the Patient Services Center (PSC) or In-office PST, interacting professionally with clients, patients, and staff. The role includes forensic and clinical specimen collection, processing, and accurate data entry in PathGroup systems.

The incumbent will ensure specimens are collected correctly, explain venipuncture procedures, maintain records, and support monthly statistics.