Patient Services Supervisor

Jobtailor; Lenexa (KS); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking an operations leader to oversee the day-to-day functions of a healthcare facility. You will ensure high-quality medical services, enforce safety protocols, and guide a patient services team to standardize workflows.

The role requires infusion experience and strong communication; familiarity with CPR+ and Caretend is preferred. You will participate in process improvements and lead meetings with cross-functional staff.

Qualifications

• Bachelor's degree or equivalent, or applicable healthcare leadership experience
• Excellent oral and written communication with staff, patients, and physicians
• Infusion background is required
• Proficient in Microsoft Office; CPR+ and Caretend experience preferred
• 3–5 years managerial experience preferred

Responsibilities

• Oversee day-to-day operations of a healthcare facility
• Provide high-quality medical services for patients
• Implement standard protocols and regulatory safety measures
• Manage a team of patient service representatives
• Participate in process improvement for patient services
• Enhance and standardize workflows and SOPs across the team
• Lead and participate in meetings and presentations
• Assist in managing Patient Management and Document Management staff

Skills

Team Leadership

Communication

Attention to Detail

Problem-Solving

Work Ethic

Education

Bachelor's degree or equivalent

Tools

CPR+

Caretend

Microsoft Office Suite

Job description

• Overseeing the day-to-day operations of a healthcare facility
• Responsible for providing high-quality medical services for the patients
• Implementing standard protocols and strict regulations to ensure safety and security
• Managing a team of patient service representatives who interact with patients
• Participating in process improvement in patient services
• Enhancing and standardizing workflows and SOP's throughout the patient services team
• Leading and participating in standard and ad-hoc meetings and presentations
• Assisting in managing all Patient Management and Document Management staff

Requirements

• Bachelor's degree or equivalent but not required in lieu of applicable experience in managing a similar healthcare operation
• Excellent oral and written communication skills are required to communicate with colleagues, management, patients, and physician offices
• Infusion background is required
• Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, CPR+ and/or Caretend experience is preferred
• Strong work ethics with attention to detail and quality are required
• Ability to identify and address problem accounts is required
• 3-5 years managerial experience is preferred

Core Competencies

Demonstrates expertise in overseeing healthcare facility operations, ensuring high-quality medical services, and implementing safety protocols. Proficient in managing patient service teams and enhancing workflows to improve patient services.

Highest-signal resume keywords

• Healthcare Facility Management
• Infusion Background
• Patient Services Process Improvement
• Microsoft Office Suite
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Healthcare Operations Management
• Patient Management
• Document Management
• Workflow Standardization
• SOP Development

Soft Skills

• Attention to Detail
• Problem-Solving
• Team Leadership
• Work Ethic

Industry Keywords

• Medical Services
• Patient Interaction
• Safety Protocols
• Regulatory Compliance

Tools & Technologies

• CPR+
• Caretend