Patient Services Coordinator

Jobtailor; New Providence (NJ); On-site; USD 42,000 - 72,000; Full time

Job summary

Jobtailor in New Jersey is seeking a Pharmacy Outreach Specialist to support patient engagement and retention. You will conduct telephonic outreach, coordinate medication deliveries, collaborate with nursing and external partners, and ensure accurate audits and reporting for special programs.

Responsibilities emphasize data analysis, attention to detail, and excellent customer service in a healthcare setting, with focus on infusion therapy and adherence initiatives.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in healthcare field or business preferred.
• Strong data analysis and organizational skills.
• Strong attention to detail and accuracy.
• Experience with patient admissions in a similar referral source-based practice setting preferred.
• Customer service experience in a Pharmacy Specialty preferred, but healthcare services is acceptable.
• Previous experience working with infusion therapy patients is highly desirable.

Responsibilities

• Conduct telephonic outreach and engagement, including problem solving, patient education, adherence support and retention.
• Schedule medication and supply deliveries.
• Collaborate with nursing department and outside agencies for prescription or supply needs.
• Advocate for patients and lead special program initiatives.
• Analyze reports and report outcomes data for program assignments.
• Maintain time management to complete patient engagement activities on schedule.
• Attend retention and discharge committee meetings as assigned.
• Audit charts and tickets to ensure completeness and compliance.
• Prepare and label medications for deliveries.
• Track equipment and manage inventory.
• Keep a clean, organized work environment and adhere to pharmacy regulations.
• Handle other duties as assigned.

Skills

Data Analysis

Patient Engagement

Customer Service

Time Management

Attention to Detail

Problem Solving

Education

High School Diploma or equivalent

Bachelor's degree in healthcare or business

Job description

• Conduct telephonic outreach and engagement, including but limited to: problem solving, patient education, adherence support, and retention


• Medication and supply delivery scheduling


• Collaborating with nursing department and outside agencies for prescription or supply needs


• Advocating and raising awareness on behalf of patients and special program initiatives


• Analyze reports and report outcomes data for special program assignments


• Utilize good time management skills to ensure all facets of patient engagement activities and program requirements are completed in a timely manner


• Participate in retention and discharge committee meetings as assigned


• Conduct proactive, concurrent, and retrospective audits to ensure all charts and tickets are complete, compliant, and present


• Prepare, package and label medications for deliveries


• Track equipment


• Manage inventory and order supplies as needed


• Maintain a clean and organized work environment


• Adhere to all pharmacy regulations and guidelines


• Other additional job duties

Requirements

• High school diploma or equivalent.


• Bachelor's degree in healthcare field or business is preferred


• Strong data analysis and organizational skills


• Strong attention to detail and accuracy


• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred


• Customer service experience in a Pharmacy Specialty is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable


• Previous experience working with infusion therapy patients is highly desirable

Core Competencies

Demonstrates strong data analysis, organizational skills, and attention to detail while managing patient engagement activities and adhering to pharmacy regulations. Proficient in customer service within healthcare settings, particularly with infusion therapy patients.

Highest-signal resume keywords

• Data Analysis


• Patient Engagement


• Customer Service


• Inventory Management


• Pharmacy Regulations

ATS Optimization Keywords

Hard Skills

• Data Analysis


• Medication Preparation


• Inventory Management


• Chart Auditing


• Patient Education

Soft Skills

• Time Management


• Attention to Detail


• Problem Solving

Industry Keywords

• Healthcare


• Pharmacy Specialty


• Infusion Therapy


• Patient Admissions


• Customer Service Center