Hospital Operations Manager

Jobtailor; Andover (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking an On-site Services Manager to lead hospital-based service programs (Asset360) and ensure objectives are met. You will supervise on-site staff, work with internal teams, and train customers and staff on medical equipment.

Ideal candidates have a Bachelor’s degree (or equivalent), at least five years of supervision in healthcare, and strong knowledge of hospital equipment and compliance. The role emphasizes safety, quality, and teamwork.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5 years of supervision/management experience and customer excellence experience.
• Prior work experience in hospital setting preferred.
• Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred.

Responsibilities

• Proactively manages on-site service program and leads on-site staff to ensure business objectives are achieved.
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers.
• Demonstrates in-depth knowledge of medical equipment and conducts training for company and customer staff.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies; handles missing equipment and software upgrades.
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed; complies with patient privacy laws.
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees).

Skills

Leadership

Customer excellence

Hospital operations

Budgeting & contract management

Training & development

Communication

Education

Bachelor’s degree or equivalent work experience

Tools

Asset360

Job description

• Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers
• Demonstrates in-depth knowledge of medical
• Conducts training for the company and customer staff on medical equipment
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies
• Manages missing and lost equipment, accessories and software upgrades
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed
• Complies with patient privacy laws in all matters
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees)
• Integrates appropriate hospital protocols and processes into daily activities
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
• Recruits, trains and develops employees
• Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement
• Promotes communication among team members to create visibility for internal staff and the customer
• Makes sound and timely decisions
• Develops staffing and on-call schedules based on demand
• Holds self and staff accountable for completion of assignments
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements
• Ensures accurate documentation for billing and regulatory compliance
• Understands billing for account invoices and assists with account receivable collections
• Performs other assigned duties

Requirements

• Bachelor’s degree preferred or equivalent work experience
• 5 years of supervision/management experience and customer excellence experience
• Prior work experience in hospital setting preferred
• Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred
• Business and financial management expertise to assist with contract management and account margin maintenance

Core Competencies

Demonstrates expertise in managing on-site service programs and medical equipment training while ensuring compliance with healthcare regulations and patient privacy laws. Proven ability to lead teams, promote revenue growth, and maintain effective communication within a hospital setting.

Highest-signal resume keywords

• Customer Excellence Experience
• Healthcare Industry Knowledge
• Medical Equipment Management
• Supervision/Management Experience
• Business and Financial Management Expertise

ATS Optimization Keywords

Hard Skills

• Contract Management
• Billing and Regulatory Compliance
• Equipment Inventory Management
• Audit and Internal Review
• Training and Development

Soft Skills

• Conflict Resolution
• Teamwork
• Effective Communication
• Decision-Making
• Continuous Improvement

Industry Keywords

• Patient Privacy Laws
• Hospital Protocols
• Infection Control
• Quality Control
• Safety and Security

Tools & Technologies

• Asset360