Patient Services Specialist - Welcoming Scheduling

ADP; Appleton (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

Fox Valley Pulmonary Medicine in Appleton, WI is seeking a patient service representative to be the primary contact for patients, handling appointments, check-ins, and inquiries with professionalism and empathy.

The role requires strong communication, basic medical terminology knowledge, and experience in healthcare or customer service. Proficiency with EHR systems helps maintain accurate records and coordinate with providers to support patient care.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of medical terminology and healthcare procedures required.
• Proficiency with computer systems and EHR software required.
• Strong communication and interpersonal skills essential.

Responsibilities

• Greet and assist patients upon arrival, delivering a welcoming, professional atmosphere.
• Schedule, reschedule, and confirm patient appointments using EHR systems.
• Collect and verify patient information, including insurance details, maintaining confidentiality.
• Answer inquiries via phone, email, or in person with clear, helpful information.
• Coordinate with providers and staff to manage patient flow and resolve scheduling conflicts.
• Process check-ins/check-outs and collect co-pays, handling billing docs.
• Maintain accurate patient records in line with privacy regulations.
• Assist with insurance verification and pre-authorizations as needed.
• Address patient concerns with empathy and escalate when necessary.

Skills

Strong communication

Interpersonal skills

EHR proficiency

Medical terminology

Customer service

Education

High school diploma or equivalent

Associate degree or certification in healthcare administration

Tools

Electronic Health Record (EHR) systems

Job description

Fox Valley Pulmonary Medicine in Appleton, WI is seeking a patient service representative to be the primary contact for patients, handling appointments, check-ins, and inquiries with professionalism and empathy.

The role requires strong communication, basic medical terminology knowledge, and experience in healthcare or customer service. Proficiency with EHR systems helps maintain accurate records and coordinate with providers to support patient care.