Patient Services Representative

Fox Valley Medical Associates; Batavia (IL); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid Time Off

EAP

Disability Insurance

Résumé du poste

Fox Valley Medical Associates in Batavia, IL is hiring a Full-Time Patient Services Representative to greet patients, check them in, answer calls with empathy, and support scheduling and insurance verification for a seamless patient experience.

You'll work Monday–Friday with rotating Saturdays, 32-40 hours weekly, onsite. Spanish fluency, EMR proficiency, HIPAA compliance, and strong customer service and multitasking skills are essential for success in a fast-paced healthcare setting.

Qualifications

• Fluent in Spanish and able to communicate with diverse patient populations.
• Experience using EMR systems to manage patient records and information.
• Knowledge of HIPAA compliance and patient privacy standards.
• Familiarity with medical terminology for effective communication with staff and patients.

Responsabilités

• Greet patients upon arrival and check them in accurately.
• Handle phone inquiries with empathy and professionalism.
• Assist in scheduling appointments and coordinating with medical staff.
• Verify patient information and manage insurance documentation.
• Maintain accurate patient records and support billing/collections as needed.

Connaissances

Spanish fluency

HIPAA compliance

Medical terminology

Multi-line phone system operation

Appointment scheduling

Insurance eligibility verification

Patient registration

Medical collections

Customer service

Clerical support

Multi-tasking

Microsoft Office

Outils

EMR system

Microsoft Office

Description du poste

Join Fox Valley Medical Associates as a Full-Time Patient Services Representative in Batavia, IL, where your career can truly flourish! This onsite position offers a dynamic environment perfect for high performers and achievers who are eager to make a difference in patient care. You will not only streamline healthcare experiences but also engage with a close-knit team that values fun and high performance.

With a pay range of $18.00 to $22.00 per hour, this role rewards your dedication and talent. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, EAP, Disability Insurance, and Life Insurance. Step into a culture that promotes excellence and embraces innovative thinking, paving the way for your professional growth while making a meaningful impact in the community. Seize the opportunity to be part of a company that prioritizes customer-centricity and embodies integrity in every aspect of healthcare delivery.

What would you do as a Patient Services Representative

As a new Patient Services Representative at Fox Valley Medical Associates, you can expect a rewarding and engaging daily routine. Your primary responsibilities will include greeting patients warmly upon arrival, efficiently checking them in, and managing phone inquiries with empathy and professionalism. You will assist in scheduling appointments, verifying patient information, and coordinating with medical staff to ensure a seamless patient experience. Maintaining accurate patient records and managing insurance documentation will also be key components of your role.

Daily collaboration with your teammates and providing support in problem-solving will be crucial for fostering a customer-centric environment. Your work schedule will be Monday through Friday and rotating Saturdays, from 8:00 AM to 5:00 PM, totaling 32-40 hours per week. This structure allows you to maintain a healthy work-life balance while being part of a dynamic team focused on delivering exceptional healthcare service.

What matters most

To thrive as a Patient Services Representative at Fox Valley Medical Associates, a unique set of skills is essential. Fluency in Spanish will greatly enhance communication with diverse patient populations. Proficiency in EMR systems is vital for managing patient records efficiently while adhering to HIPAA compliance standards ensures the protection of patient information. A sound understanding of medical terminology aids in effective communication with both patients and healthcare professionals.

You should be comfortable operating a multi-line phone system to handle multiple inquiries simultaneously, as well as adept in appointment scheduling and insurance eligibility verification. Strong customer service skills are crucial for creating a welcoming environment, while experience in patient registration and medical collections will enhance the overall patient experience. The ability to multi-task effectively and proficiency in Microsoft Office will further support day-to-day operations, ensuring a smooth workflow in a fast-paced healthcare setting.

Knowledge and skills required for the position are:

• Spanish fluency
• EMR system proficiency
• HIPAA compliance
• medical terminology
• multi-line phone system operation
• appointment scheduling
• insurance eligibility verification
• patient registration
• medical collections
• customer service
• clerical support
• multi-tasking
• Microsoft Office