Patient Experience Specialist - Healthcare Front Desk

Fox-Valley-Pulmonary-Medicine; Appleton (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

Fox Valley Pulmonary Medicine is hiring a Patient Service Representative in Appleton, WI. The role centers on creating a welcoming patient experience, managing appointments, verifying insurance, and maintaining accurate patient records within a busy healthcare office.

The successful candidate will have a high school diploma, experience in customer service or healthcare administration, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role, preferably in a healthcare setting.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist patients upon arrival, ensuring a welcoming and professional environment.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Collect and verify patient information, including insurance details and personal data, maintaining confidentiality and accuracy.
• Answer patient inquiries via phone, email, or in-person, providing clear and helpful information regarding services, policies and procedures.
• Coordinate with healthcare providers and administrative staff to facilitate patient flow and resolve scheduling conflicts.
• Process patient check-ins and check-outs efficiently, including collecting co-pays and managing billing documentation.
• Maintain accurate records and update patient files in compliance with healthcare regulations and privacy standards.
• Assist with insurance verification and pre-authorization processes as needed.
• Handle patient complaints or concerns with empathy and escalated attention.

Skills

Communication skills

Interpersonal skills

EHR proficiency

Computer literacy

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

Fox Valley Pulmonary Medicine is hiring a Patient Service Representative in Appleton, WI. The role centers on creating a welcoming patient experience, managing appointments, verifying insurance, and maintaining accurate patient records within a busy healthcare office.

The successful candidate will have a high school diploma, experience in customer service or healthcare administration, and strong communication skills.