Patient Services Representative - Ophthalmology

Ennen Eye Center; Fort Smith (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid medical and dental benefits

Free vision care

Paid time off

Paid holidays

401(k) retirement plan

Uniform allowance

Employee discounts

Job summary

Ennen Eye Center is seeking a friendly Patient Services Representative to greet patients, check them in and out, and handle payments with care. You will answer questions, schedule appointments, verify insurance, and coordinate with providers and staff to support daily office operations.

The role emphasizes strong communication, customer service, accuracy, and teamwork in a patient-centered environment. Prior clinic experience is helpful, but a positive attitude and willingness to learn are key.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and manage time in a fast-paced environment.
• Basic computer proficiency and willingness to learn office systems.
• Positive attitude and dependable work ethic.

Responsibilities

• Greet patients warmly and professionally, in person and over the phone.
• Check patients in and out for a smooth, positive experience.
• Collect patient payments via cash, checks, and credit cards.
• Answer patient questions and direct inquiries to staff as needed.
• Schedule appointments to maximize provider schedules.
• Verify insurance information and assist with related tasks.
• Collaborate with providers and staff to support daily operations.
• Maintain accuracy, organization, and professionalism across tasks.

Skills

Strong verbal and written comms

Customer service skills

Interpersonal skills

Attention to detail

Organizational skills

Multitasking & time management

Team player

Basic computer proficiency

Job description

Patient Services Representative

Ennen Eye Center

Ennen Eye Center is looking for a friendly, motivated, and patient-focused individual to join our team as a Patient Services Representative!

At Ennen Eye Center, we strive to provide an excellent patient experience through compassionate service, efficient communication, and a welcoming environment. As a Patient Services Representative, you will play an important role in helping our office run smoothly while ensuring patients feel welcomed, supported, and well cared for.

Key Responsibilities

• Greet patients warmly and professionally, both in person and over the phone.

• Check patients in and out while providing an efficient and positive experience.

• Collect patient payments, including cash, checks, and credit card payments.

• Answer patient questions and direct inquiries to the appropriate staff members when needed.

• Schedule appointments efficiently while maximizing provider schedules and supporting patient needs.

• Verify insurance information and assist with related administrative tasks.

• Work collaboratively with providers, coworkers, managers, and other departments to support daily operations.

• Manage multiple responsibilities while maintaining accuracy, organization, and professionalism.

Qualifications and Skills

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Ability to work effectively with patients, coworkers, and individuals from diverse backgrounds.

• Strong attention to detail and organizational skills.

• Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

• Basic computer proficiency and willingness to learn office systems.

• A positive attitude, dependable work ethic, and willingness to work as part of a team.

Experience

• Customer service experience preferred, but not required.

• Medical receptionist or medical office experience preferred, but not required.

We welcome applicants who are eager to learn, enjoy helping others, and are committed to providing excellent patient service.

Benefits

• Paid medical and dental benefits

• Free vision care

• Paid time off (PTO)

• Paid holidays

• 401(k) retirement plan

• Uniform allowance

• Employee discounts