Patient Services Specialist - Scheduling & RPM Support

Cooper Norcross Health; Moorestown Township (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Cooper Norcross Health’s Patient Service Representative will be a key resource to the department, patients, families, and health care team members within the scope of their role.

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health initiatives as needed.

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.

Responsibilities

• Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.
• Faxes, scans PHI into their digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in, check-out.
• Prepares patient charts and information prior to scheduled appointment.
• Facilitates activation of patient’s MyChart account if not active
• Supports patient screening for digital remote patient monitoring (RPM) program eligibility and facilitates digital RPM program enrollment
• Orders/ships digital remote monitoring devices and confirms patient receipt.
• Anticipates problems or issues and solves within the scope of responsibility.
• Reviews digital RPM patient agreement and ensures signed.
• Collaborates with patients, care givers, providers, and other health care team members.
• Maintains privacy and confidentiality for all patients.
• Regularly attends in-services to further develop position and department.
• Performs all related duties or special projects as assigned/required.

Skills

Customer service

Communication

Teamwork

Phone etiquette

Epic experience

Education

High School Diploma

Job description

Cooper Norcross Health’s Patient Service Representative will be a key resource to the department, patients, families, and health care team members within the scope of their role.

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health initiatives as needed.