Care Coordination & Patient Scheduling Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health is seeking a Patient Service Representative to support department operations, patients, families, and healthcare teams. The role focuses on administrative and scheduling needs for Innovative Delivery Programs including Population Health at Home and Remote Patient Monitoring.

Responsibilities include front-desk duties, patient check-in/out, chart preparation, MyChart activation, RPM eligibility screening, device shipments, and collaborative patient care.

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.
• Faxes, scans PHI into their digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in, check-out.
• Prepares patient charts and information prior to scheduled appointment.
• Facilitates activation of patient's MyChart account if not active
• Supports patient screening for digital remote patient monitoring (RPM) program eligibility (i.e. social, digital capabilities) and facilitates digital RPM program enrollment
• Orders/ships digital remote monitoring devices and confirms patient receipt.
• Anticipates problems or issues and solves within the scope of responsibility.
• Reviews digital RPM patient agreement and ensures signed.
• Collaborates with patients, care givers, providers, and other health care team members.
• Maintains privacy and confidentiality for all patients.
• Regularly attends in-services to further develop position and department.
• Performs all related duties or special projects as assigned/required.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Organizational skills

Education

High School Diploma

Tools

Epic

Job description

Cooper Norcross Health is seeking a Patient Service Representative to support department operations, patients, families, and healthcare teams. The role focuses on administrative and scheduling needs for Innovative Delivery Programs including Population Health at Home and Remote Patient Monitoring.

Responsibilities include front-desk duties, patient check-in/out, chart preparation, MyChart activation, RPM eligibility screening, device shipments, and collaborative patient care.