Patient Services Specialist - Scheduling & Payments

Little River Medical Center, Inc.; Myrtle Beach (SC); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, Vision & Dental insurance

Employer matched 403B Retirement Plan

Paid Vacation, Sick time, Holidays

Employee Assistance Plan

Résumé du poste

Little River Medical Center, Inc. is seeking a Customer Service Representative to support the Health Access Office. The CSR handles front desk tasks, phones, appointment scheduling, patient registration and payments, ensuring accurate records and smooth clinic flow.

The role reports to the Front Office Supervisor and requires a high school diploma or GED and customer service experience; bilingual English/Spanish is a plus. LRMC provides comprehensive benefits in a community-focused setting.

Qualifications

• Customer service experience required.
• Bilingual English/Spanish a plus but not required.
• Ability to greet patients professionally and maintain courtesy.

Responsabilités

• Greets patients, staff and visitors in a pleasant, professional manner.
• Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.
• Daily appointment scheduling, answers incoming calls, makes patient appointment reminder calls, retrieval of medical records.
• Maintains a neat/well organized work area and ensures supplies are stocked.
• Files charts daily and pulls charts for the next day.
• Registers and updates patient demographic information into the patient accounting system daily.
• Enters patient encounter data (charges) into the patient accounting system daily.
• Collects and enters patient payments.
• Maintains a daily patient activity report and provides a monthly report to the supervisor.
• Reconciles charges and collections; prepares daily bank deposit.
• Certification and/or re-certification of patients for sliding fee (SFS) based on criteria.
• Maintains flexibility as patient flow changes.
• Attends all in-service training as required.
• Maintains patient confidentiality and center confidentiality.

Connaissances

Customer service

Bilingual English/Spanish

Formation

High School diploma or GED

Description du poste

Little River Medical Center, Inc. is seeking a Customer Service Representative to support the Health Access Office. The CSR handles front desk tasks, phones, appointment scheduling, patient registration and payments, ensuring accurate records and smooth clinic flow.

The role reports to the Front Office Supervisor and requires a high school diploma or GED and customer service experience; bilingual English/Spanish is a plus. LRMC provides comprehensive benefits in a community-focused setting.