Patient Services Specialist: Scheduling & Liaison

FYZICAL Therapy & Balance Centers; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Jacksonville, FL is seeking a Customer Service Representative to be the first and last point of contact for patients. You will manage scheduling, handle insurance verification, collect payments, and coordinate communications between patients and clinicians.

The role emphasizes strong communication, multitasking, empathy for patients in pain, and reliable transportation. This on-site position offers opportunities for growth within a leading physical therapy

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain.
• H.S. graduate or GED certificate.
• Up-to-date DL and a dependable vehicle.
• Excellent at handling details, communicating and multitasking.
• Great demeanor, strong integrity and compassion.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line.
• Gather new patient data; keep track of all patient referrals.
• Disseminate information to patients; act as a go-between for patients and physicians.
• Send and keep a log of all reports sent to doctors.
• Collect all payments; insurance verification.
• Collect/open mail; distribute mail to proper areas/people.
• Send benefits paperwork to billing companies.
• Handle all scheduling and ensuing communication.
• Answer phones, act as a patient liaison, answer any questions from potential or current patients.
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations.
• Collect new patient intake information; track all clinic referrals.
• Fax reports to physicians; keep a log of incoming reports.
• Verify Insurance and track insurance-covered visits; take copayments.
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company.
• Communicate with the office manager and clinicians about scheduling/patient arrival.

Education

High school diploma or equivalent

Job description

FYZICAL Therapy & Balance Centers in Jacksonville, FL is seeking a Customer Service Representative to be the first and last point of contact for patients. You will manage scheduling, handle insurance verification, collect payments, and coordinate communications between patients and clinicians.

The role emphasizes strong communication, multitasking, empathy for patients in pain, and reliable transportation. This on-site position offers opportunities for growth within a leading physical therapy