Patient Care Concierge and Scheduling Specialist

FYZICAL Therapy & Balance Centers; McKinney (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in McKinney, TX seeks a Customer Service Representative/PT Aide to be the first and last friendly face our patients meet. You will interact with patients, schedule appointments, handle payments, and support therapists in a fast-paced clinic.

As part of a patient‑centered team, you will manage scheduling, data collection, insurance verification, and billing tasks while representing FYZICAL with professionalism and empathy.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Excellent communication and multitasking.

Responsibilities

• Handle patient scheduling and multi-line phone support.
• Gather new patient data and track referrals.
• Verify insurance and collect copayments.
• Assist with treatment prep and maintain clinic cleanliness.
• Serve as patient liaison and answer questions from patients.

Skills

Communication

Multitasking

Detail-oriented

Empathetic

Customer service

Education

High school diploma or equivalent

Job description

FYZICAL Therapy & Balance Centers in McKinney, TX seeks a Customer Service Representative/PT Aide to be the first and last friendly face our patients meet. You will interact with patients, schedule appointments, handle payments, and support therapists in a fast-paced clinic.

As part of a patient‑centered team, you will manage scheduling, data collection, insurance verification, and billing tasks while representing FYZICAL with professionalism and empathy.