Patient Experience Specialist - Front Desk & Scheduling

Tri-Cities Community Health; Pasco (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement with employer match

Paid time off

Job summary

Tri-Cities Community Health is seeking Patient Services Specialists (PSS) to support our care teams across all sites in Pasco, WA. You will handle registrations, insurance checks, and scheduling, while ensuring high-quality patient service and data accuracy.

Ideal candidates have a high school diploma or GED, 3+ years in medical settings, and proficiency in English with a second language. The role offers a union/non-exempt status with standard benefits and a daytime schedule.

Qualifications

• Minimum high school diploma or GED.
• Minimum three (3) years of experience in general medical, dental, behavioral health, or specialized medical setting preferred.
• Strong organizational skills to manage multiple responsibilities across departments.
• Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs.
• Proficient in English and another language (Spanish, Russian, Mandarin, or other).

Responsibilities

• Complete all registrations in a professional, accurate, and customer–oriented manner.
• Obtain information from patients’ health insurance or managed care ID cards.
• Answer incoming calls, screen and triage as needed.
• Schedule all patient appointments and meet scheduling goals.
• Process requests for medical records and verify authorizations.
• Maintain confidentiality of patient information.
• Work as part of a care team across departments and sites.
• Follow safety and exposure control procedures.
• Carry out other duties as assigned.

Skills

Customer service

Organizational skills

English proficiency

Communication

Education

High school diploma or GED

Job description

Tri-Cities Community Health is seeking Patient Services Specialists (PSS) to support our care teams across all sites in Pasco, WA. You will handle registrations, insurance checks, and scheduling, while ensuring high-quality patient service and data accuracy.

Ideal candidates have a high school diploma or GED, 3+ years in medical settings, and proficiency in English with a second language. The role offers a union/non-exempt status with standard benefits and a daytime schedule.